Terms of Service

Last Updated: November 2026

By installing or using TicketFlow (the "Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use the Service.

1. Subscriptions & Billing

Merchant of Record: All orders, recurring subscriptions, and payment processing are conducted by our Merchant of Record, Lemon Squeezy, which acts as the official seller of record for tax compliance and global currencies.
Recurring Billing: Paid subscriptions automatically renew each month or year unless cancelled prior to the renewal date via the Customer Billing Portal.
Refund Policy: We offer a 14-day money-back guarantee for first-time subscriptions if TicketFlow fails to perform as described.

2. Seat Allocation & Device Usage Limits

Individual Pro Plan ($19/mo): Permits one human user to operate TicketFlow on up to two (2) personal computer devices (e.g. Work Laptop and Personal Computer). Account sharing between multiple colleagues is prohibited.
Team / Agency Squad Plan ($79/mo): Includes five (5) named creator seats. Additional seats may be added for $15/seat/month.
Fair Use Policy: Each voice recording is limited to a maximum duration of 120 seconds. Automated mass-botting, scraping, or high-volume reselling through unauthorized automated scripts is strictly prohibited.

3. Intellectual Property

You retain full and complete ownership of all ticket descriptions, bug reports, and attachments generated through the Service. TicketFlow claims zero intellectual property rights over issues created in your Jira or third-party repositories.

4. Limitation of Liability

TicketFlow is provided on an "as is" and "as available" basis without warranties of any kind. In no event shall TicketFlow be liable for any indirect, incidental, or consequential damages resulting from downtime, API rate limits, or integration modifications by third-party services like Atlassian Jira.

5. Contact Us

For inquiries regarding subscriptions, billing, or licensing, you can manage your plan directly in your Lemon Squeezy Customer Billing Portal or open an inquiry on our official GitHub Support Hub.